Terms of Service

1. Introduction & Eligibility

1.1 Service Description

ScaleProfiles, operated by Finberty Pte. Ltd., provides professional services enabling clients to scale B2B outreach through independent contractors called Representatives (Reps). Each Rep is a real professional with an established LinkedIn presence who joins a client's team as an independent contractor to conduct outreach activities.

Reps operate through LinkedIn accounts within a secured operating environment called Rep Workspace. Representatives are sourced and matched with clients based on industry background, demographics, and geographic location. The Service includes Rep access, workspace setup, activity guidelines, and operational support.

1.2 Operating Principles of ScaleProfiles Representative Services

1.2.1 Real Representatives
Each Rep is a real professional with established LinkedIn presence (minimum 1 year account age, 300+ connections).

1.2.2 Secured Rep Workspace
Each Rep operates through a secured Rep Workspace with controlled access, geographic consistency, and activity protocols. Both the client and ScaleProfiles may monitor Rep activities for transparency and accountability.

1.3 Acceptance of Terms

By subscribing, clients confirm they have read and agreed to these Terms.

1.4 Age & Legal Capacity

Users must be at least 18 years old and legally capable of entering a binding agreement.

2. Mandatory Usage Guidelines

Users agree to follow these guidelines when directing Rep activities.

2.1 Identity & Profile Integrity

• Do not change the Rep's name, location, or LinkedIn URL
• Do not change the Rep's profile picture without written approval
• Profile Picture Updates: Headshot changes require a three-month commitment due to restriction risk

2.2 Past Experience & Education Integrity

Clients may update job titles and descriptions in past experience sections to align with outreach messaging. However, company names, company logos, and education entries cannot be changed, as they constitute part of the Rep's professional identity.

2.3 Access & Credentials

• Users operate within the Rep Workspace provided
• Do not modify email, password, or two-factor authentication settings
• Avoid repeated OTP triggers; contact support if they occur
• Modifying email, password, two-factor authentication method, or secret key constitutes tampering and results in immediate termination without refund

2.4 Proper Use of Rep Activities

Permitted activities include connection requests, messaging, commenting, posting and reposting, liking, and other normal professional engagement.

Prohibited activities include:

• Scraping or data extraction
• Bulk exporting of contacts or conversations
• Job postings or recruitment advertisements
• Spam, unethical, misleading, or illegal activity
• Impersonation, hate speech, or harassment

Rep activities are exclusively for legitimate B2B networking and outreach.

2.5 Third-Party Responsibility

Users are responsible for any VA or team member operating under their subscription. Agencies must ensure their clients comply; client misuse constitutes the agency's breach.

Users may not resell, transfer, or sub-license representative services without written approval. Agencies and service providers are fully liable for any breach, misuse, or violation caused by end clients, which will be treated as their own breach.

2.6 Tools & Integrations

• All connected tools must be disclosed
• Approved: GoLogin (anti-detect browser) and one outreach tool configured within safe, human-like limits
• LinkedIn Premium, Sales Navigator, or Recruiter may be used at user's own cost
• Additional tools or integrations require prior written consent

2.7 Supplementary Usage Policy Clause

ScaleProfiles may issue additional operational or safety guidelines (the "Usage Policy") to reflect evolving platform rules and best practices. Compliance with the latest Usage Policy is required to maintain Service access. Failure to follow guidelines may result in suspension or termination.

3. Recommended Best Practices

3.1 Profile Management

• Limit profile edits to 1–2 per day; update sections gradually to mimic natural behavior
• Never delete old experiences or education; always add new entries
• Suggested update flow: Headline → About → Banner → Experience → Skills (spread over several days)
• Avoid abrupt or excessive changes

3.2 Network & Engagement

• Build real connections by linking the Rep with your own team or colleagues
• Engage authentically — like, comment, and repost relevant content occasionally
• Maintain a professional tone and avoid repetitive or misleading actions

3.3 Messaging & Outreach

• Keep messages concise (around 400 characters) and conversational
• Space follow-ups at least three (3) working days apart
• Be transparent about who you represent; avoid hard-selling or impersonation

3.4 Warm-Up & Connection Limits

• Start with 15 connection requests per day, increasing by 2 daily until reaching 25 per weekday (maximum)
• Monitor acceptance rates and prioritize quality over quantity
• Keep campaigns steady; avoid long pauses or sudden spikes

3.5 Profile Visits & Search Limits

• Maximums per day: 25–30 profile visits, up to 50 company page visits, and up to 15 searches
• Focus on meaningful engagement — real conversations outperform passive browsing

3.6 Safety Commitment

ScaleProfiles updates best practices as platform dynamics evolve. Following the latest Usage Policy ensures ongoing compliance and safety.

4. Rep Workspace, IP & Tool Usage

4.1 Workspace Requirements

All Rep operations must occur through the dedicated IP or proxy provided or approved by ScaleProfiles. Any activity automation tools must run within LinkedIn's natural human limits and on the same proxy or Rep Workspace.

4.2 Automation & Tooling Limits

Exceeding safe-use limits or using unauthorized automation immediately voids the subscription and may result in termination without refund.

5. Policy on Restrictions

5.1 Normal Restriction Handling

If a Rep Account is restricted, ScaleProfiles initiates recovery steps upon notification. If the Rep Account is not recovered within forty-eight (48) hours, ScaleProfiles replaces the affected Rep access. No pro-rated credits or refunds apply during recovery or replacement.

If the original Rep Account is subsequently recovered, clients have the option to add it back into their active subscription. This clause applies to normal, isolated restriction cases.

5.2 Client-Caused Restrictions

Restrictions caused by client breach of these Terms, including misuse, prohibited automation, unauthorized tools, excessive activity, impersonation, scraping, or unethical conduct, result in immediate termination of the affected subscription(s) without refund, credit, or replacement.

5.3 Systemic Restriction Event

A Systemic Restriction Event occurs when more than 30% of active subscriptions are restricted within a rolling seven (7) day period.

In such cases, normal restriction handling under Clause 5.1 does not apply. ScaleProfiles may, at its discretion:

• Pause affected services
• Review the situation on a case-by-case basis
• Limit or cease replacements
• Decline pro-rated credits or refunds

This safeguard protects Representatives, operational stability, and the Service's long-term sustainability. This clause addresses abnormal restriction patterns at scale and does not change ScaleProfiles's practice of handling small numbers of isolated restrictions reasonably.

5.4 Review and Determination

When the threshold in Clause 5.3 is met, the event is treated as systemic. ScaleProfiles assesses the situation in good faith based on account activity and operational signals. ScaleProfiles's determination is final.

6. Independent Contractor Relationship

6.1 Nature of Service

Representatives are independent contractors who provide professional outreach services to ScaleProfiles clients. Reps are real professionals with established LinkedIn presence who represent client companies for B2B outreach purposes under documented contractor agreements.

6.2 Operational Structure

Representatives are sourced, onboarded, and managed through ScaleProfiles's operational partners under formal contractor agreements. ScaleProfiles maintains service quality standards, client relationships, and operational oversight, while operational partners handle Rep acquisition, contractor management, and compensation.

6.3 Your Responsibilities

By engaging representative services, clients acknowledge and agree to:

6.3.1 Direct Rep Activities Professionally
Treat Reps as independent contractors performing services. Use the Rep Account in accordance with these Terms.

6.3.2 Respect Contractor Relationship
Clients engage services through ScaleProfiles's representative marketplace. They may not attempt to hire Reps directly, circumvent ScaleProfiles, or interfere with Rep contractor agreements.

6.3.3 Follow Activity Guidelines
Direct Rep activities in accordance with Section 2 (Mandatory Usage Guidelines) to protect operational integrity, maintain professional standards, and ensure all parties are protected.

6.3.4 Service Obligations
Clients direct all Rep activities, manage campaigns, handle prospect replies, and book appointments.

6.4 ScaleProfiles's Safeguards

ScaleProfiles maintains professional standards including:

• Rep quality verification (account age, connections, professional background)
• Secured Rep Workspace and activity monitoring
• 48-hour replacement guarantee for operational issues
• Ongoing compliance oversight and support

6.5 Proprietary Rights

Clients own all leads, conversations, and campaign data generated through Rep activities during their subscription.

Representatives retain ownership of their LinkedIn accounts, professional identity, and historical content. ScaleProfiles and its operational partners retain proprietary rights to Rep sourcing methods, infrastructure systems, and operational processes.

7. Payment & Subscription

7.1 Fees & Billing

Fees are billed according to the selected plan and subscription terms. Subscriptions are charged on a recurring basis unless otherwise agreed in writing.

7.2 Billing Entity

ScaleProfiles is a product brand operated by Finberty Pte. Ltd. All invoices, receipts, and card charges are issued under Finberty Pte. Ltd., and this may appear on billing statements or bank records. For billing questions, customers are encouraged to contact ScaleProfiles directly for prompt assistance.

7.3 Subscription Commitment

By subscribing, clients acknowledge that their subscription includes Rep allocation, Rep Workspace setup, and ongoing operational support. As these resources are committed upon activation, fees are generally non-refundable once a billing cycle has commenced.

7.4 Failed or Late Payments

Late or failed payments may result in suspension or termination of Service access until full payment is received.

7.5 Billing Support & Dispute Resolution

Clients with questions or concerns regarding billing or service delivery should contact ScaleProfiles directly for prompt resolution. ScaleProfiles is committed to working in good faith to address issues before escalation.

8. Termination

8.1 Termination by You

Clients may cancel anytime before next renewal. Access continues until end of current billing cycle. No partial or pro-rated refunds apply.

8.2 Termination by Us

ScaleProfiles may terminate if clients breach these Terms, cause Rep account restrictions through misuse, or engage in illegal activity. No refunds apply if terminated for breach.

9. Disclaimer of Warranties

9.1 Nature of Service

ScaleProfiles provides Representative access and outreach support designed to enable consistent LinkedIn activity. While the company aims to support effective outreach, outcomes such as replies, meetings, or revenue depend on factors outside ScaleProfiles's control, including targeting, messaging, and market conditions, and are therefore not guaranteed.

9.2 Service Availability

The Service is provided on an "as is" and "as available" basis. While ScaleProfiles takes reasonable steps to maintain Rep Account stability and continuity, the company does not guarantee uninterrupted, secure, or error-free operation.

10. Limitation of Liability

10.1 General Limitation

To the fullest extent permitted by law, ScaleProfiles (a brand under Finberty Pte. Ltd.), its directors, officers, employees, agents, operational partners, and Representatives shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with Service use.

10.2 Service-Related Risks

ScaleProfiles shall not be liable for losses or damages arising from:

• Rep Account restrictions or suspensions
• Platform-related changes or limitations (including LinkedIn policies)
• Temporary service interruptions
• Any indirect impact on business outcomes

10.3 Liability Cap

In all cases, ScaleProfiles's total aggregate liability shall not exceed USD 500.

11. Indemnification

Clients agree to defend, indemnify, and hold harmless ScaleProfiles (a brand under Finberty Pte. Ltd), its affiliates, operational partners, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Client use or misuse of representative services
• Client violation of these Terms or any applicable law
• Any content or information provided or actions taken while directing Rep activities
• Any direction given to Reps that violates applicable laws or platform terms

12. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to them are governed by and construed in accordance with the laws of Singapore. Clients agree to submit to the personal and exclusive jurisdiction of the courts located in Singapore to resolve any disputes.

13. Changes to These Terms

ScaleProfiles reserves the right to modify or replace these Terms at any time. If a revision is material, at least 30 days' notice will be provided prior to the changes taking effect. Continued Service use following any changes constitutes acceptance of those changes.

14. Contact Us

For questions or concerns about these Terms or the Service, contact:

• Email: admin@scaleprofiles.com
• Company: Finberty Pte. Ltd
• Address: 7 Temasek Blvd, #12-07 Suntec Tower One, Singapore 038987

15. Legal Disclaimer

15.1 LinkedIn Non-Affiliation Disclaimer

ScaleProfiles provides representative services to help agencies, sales teams, and GTM experts scale LinkedIn outreach safely and efficiently through professional independent contractors.

ScaleProfiles is not associated with or endorsed by LinkedIn Corporation. All LinkedIn names, logos, and trademarks are the property of LinkedIn Corporation.

15.2 Final Acceptance

By subscribing to our Service, clients acknowledge that they have read, understood, and agree to abide by these Terms of Service.